Qerlyvo™ is owned and operated by Mingxuan (Shenzhen) Trading Co., Ltd. This company operates the website and is the seller for purchases made through our store.

In these Terms, “Qerlyvo™,” “we,” “us,” and “our” refer to Mingxuan (Shenzhen) Trading Co., Ltd. operating under the Qerlyvo™ brand. “You” refers to a person browsing the website, using its features, or purchasing from the store.

These Terms describe the conditions for accessing our website and purchasing our aesthetic pet accessories. Our Shipping Policy, Return & Refund Policy, and Payment Options provide additional information about transactions. Our Privacy Policy explains how personal information is handled.

Please review the relevant terms before submitting an order. Nothing in these Terms removes consumer rights that cannot lawfully be excluded or restricted.

To place an order, you must have the legal capacity to enter into a purchase agreement under the laws applicable to you. A person who does not have that capacity should use the store only with appropriate supervision and authorization.

Provide accurate contact, billing, and delivery information. If you create an account, keep its credentials confidential and notify us if you suspect unauthorized access.

You are responsible for activity you authorize through your account. This does not make you responsible for losses caused by a security failure attributable to us.

Qerlyvo™ offers aesthetic pet accessories. Product pages provide information about the relevant item, including available options, measurements, materials, and care instructions where applicable.

Screen settings and lighting may affect how colors appear. Such differences do not excuse supplying an item that is materially different from its description.

Review sizing and intended-use information before purchasing. Decorative accessories should not be used as restraint equipment, chew toys, or safety devices unless expressly described as suitable for that purpose.

Follow the product instructions, supervise use where appropriate, and discontinue use if an accessory becomes damaged or causes discomfort.

We may revise listings or discontinue products prospectively. Changes do not remove obligations relating to orders already accepted.

Submitting an order is a request to purchase the selected products. An automated receipt acknowledges that the order has reached our system; acceptance occurs when we send a dispatch confirmation or an express acceptance message.

We may be unable to accept an order because of unavailable stock, an unresolved payment issue, a material listing error, suspected fraud, or a delivery restriction.

If we cannot fulfill an order, we will notify you using the contact details supplied and refund any payment collected for the canceled items and applicable shipping charges.

For an address change or cancellation, email service@qerlyvo.com within 12 hours of placing the order. Requests depend on fulfillment status, and changes may not be possible after dispatch. Later requests will be reviewed as described in our Shipping Policy.

Statutory cancellation and withdrawal rights remain unaffected.

Payments are processed in United States Dollars (USD). Review the products, shipping charge, applicable taxes, discounts, and final total shown at checkout before authorizing payment.

Available payment methods are displayed during checkout. You must be authorized to use the payment method selected and provide accurate billing information.

Your bank or payment provider may apply currency conversion or other fees separately. Import charges that are not prepaid at checkout are addressed in our Shipping Policy.

Future price changes do not change the agreed price of an accepted order. If a material pricing error affects an order before acceptance, we will explain the issue and offer the choice to proceed at the corrected price or cancel for a refund.

Orders are normally prepared within 2–4 business days after payment confirmation, with processing potentially extending to 5 business days during busy periods.

The standard shipping charge is US$5.99 per order to supported destinations. Estimated transit times after dispatch are:

• United States: 10–15 business days
• Canada, United Kingdom, and Australia: 11–16 business days
• Other supported destinations: 15–20 business days

These estimates are additional to processing time. Our Shipping Policy explains tracking, customs, and delivery assistance.

Contact us if a shipment is delayed, missing, or damaged. Handing a parcel to a carrier does not automatically end our responsibility to assist or remove any legal responsibility for delivery.

Website content, including original text, graphics, photographs, logos, and page designs, belongs to us or the relevant rights holders, or is used with permission.

You may browse the website and retain information reasonably needed for your own shopping and order records.

Commercial reproduction, redistribution, or use of protected content requires permission unless otherwise permitted by law. These Terms do not transfer ownership of any trademark, copyright, or other intellectual property.

Third-party names and marks remain the property of their respective owners.

The store may include optional features supplied by external providers. Their availability and functionality can depend on those providers.

Any separate terms relevant to an optional feature should be reviewed before use. We may change or discontinue optional features where reasonably necessary, provided this does not remove obligations relating to an existing purchase.

Using an external provider does not exclude responsibility that remains ours under applicable law.

Links to external websites may be included for payment, tracking, product information, or other relevant purposes.

External websites have their own operators, terms, and privacy practices. Review those policies before providing information or making a separate purchase.

For a problem with your Qerlyvo™ order, contact us even if a third-party service was involved in the transaction or delivery.

Our store uses Shopify’s commerce platform to support website and shopping functionality.

Purchases from this store are made with Mingxuan (Shenzhen) Trading Co., Ltd., operating as Qerlyvo™. Shopify provides platform services and is not the seller of our products.

Questions about our products, fulfillment, returns, refunds, or customer service should be directed to us. Services supplied directly by Shopify may also be subject to Shopify’s applicable terms.

Our Privacy Policy explains how information is collected, used, shared, and retained in connection with the store.

Shopify and other providers may process information needed to support checkout, payment, delivery, and related services. Their own privacy notices may apply to processing they carry out independently.

You can review Shopify’s Privacy Policy for information about Shopify’s practices.

Acceptance of these Terms does not, by itself, constitute consent to optional marketing or other processing that requires separate consent.

If you submit a review, photograph, or other content for publication, you must have the rights needed to share it. Reviews should reflect an honest experience, and any incentive should be disclosed.

You retain ownership of your submission. By submitting content for public display, you give us a non-exclusive, royalty-free permission to host, display, reproduce, and format it as reasonably needed to publish it in connection with the relevant product or store.

This permission does not authorize us to alter the substance of your review or publish private customer support correspondence as a testimonial without permission.

We may remove unlawful, fraudulent, abusive, irrelevant, or rights-infringing submissions. An unfavorable opinion alone is not a reason to treat an otherwise legitimate review as prohibited.

If we discover an error in product information, availability, pricing, or shipping details, we will correct it.

Where an error materially affects your order, we will contact you and explain the available options. We will not substitute a materially different product or increase an agreed charge without your consent.

Any cancellation and refund will be handled consistently with applicable law and our published policies.

You must not use the store to:

• Submit fraudulent orders or use payment details without authorization
• Impersonate another person or misrepresent your identity
• Access another customer’s account or private information
• Introduce malware or interfere with website security
• Send spam, threats, or unlawful content
• Infringe intellectual property or privacy rights
• Disrupt checkout or other customers’ access to the store

We may restrict activity reasonably believed to involve fraud, a security threat, or a serious breach of these Terms.

We may suspend an account or restrict access when reasonably necessary to protect customers, investigate misuse, comply with law, or address a material breach.

Where appropriate, we will provide notice and an opportunity to resolve the issue. Immediate action may be necessary in cases involving fraud or an active security threat.

Closing or restricting an account does not cancel valid refund rights or allow us to retain payment for goods we will not supply.

Provisions that need to continue to resolve outstanding matters remain effective after access ends.

We aim to maintain accurate information and a functioning store, but temporary interruptions may occur because of maintenance, technical faults, or circumstances outside our reasonable control.

Products remain subject to their descriptions, any express commitments we make, and applicable legal guarantees.

Our 30-day return policy is an additional commercial policy. It does not limit mandatory rights relating to faulty, unsafe, incorrectly supplied, or misdescribed goods.

Each party remains responsible for losses for which it is legally liable.

To the extent permitted by law, we are not responsible for business losses arising from purchases made for personal use or losses that were not reasonably foreseeable when the purchase agreement was made.

Nothing excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence where such limitation is prohibited, or any other liability that cannot lawfully be excluded.

These Terms do not prevent you from seeking remedies available under applicable consumer or product safety laws.

You may be responsible, to the extent permitted by law, for direct losses caused by your fraudulent activity, deliberate unlawful conduct, or knowing infringement of another party’s rights.

This provision does not require you to cover losses caused by our own wrongdoing or pay costs merely because you raise a legitimate complaint or exercise a consumer right.

Any claim must have a reasonable factual and legal basis.

If a provision is found unlawful or unenforceable, it will not apply to the extent of that finding.

The remaining provisions will continue where the agreement can reasonably operate without the invalid part. Any replacement or interpretation must respect applicable consumer protections.

These Terms and the relevant policies identified here describe the conditions applicable to use of the store and purchases.

Product-specific commitments and order details form part of the relevant purchase agreement. If provisions conflict, mandatory law takes priority, followed by the specific terms agreed for that transaction.

A delay in enforcing a right does not automatically waive that right. Nothing here excludes binding representations or rights that cannot be excluded by an entire-agreement clause.

We may transfer the operation of the store or our contractual obligations as part of a lawful business transfer, provided this does not materially reduce your rights or protections. We will give notice where required.

Please contact us before requesting a transfer of contractual obligations to another person. This does not restrict statutory rights that may lawfully be transferred without our consent.

Applicable law and the courts with jurisdiction will be determined under the relevant legal rules, including mandatory consumer protections.

Our company is established in Shenzhen, Guangdong Province, China. This business location does not require you to waive protections or access to courts available under mandatory laws applicable to you.

If a concern arises, contact service@qerlyvo.com so we can review it and seek a resolution. Contacting us does not prevent you from approaching a regulator, payment provider, dispute-resolution body, or competent court.

Section titles help readers locate information. They do not independently expand or restrict the meaning of the provisions beneath them.

We may revise these Terms to reflect changes to the store, our operations, or applicable requirements.

Material changes will be communicated where required, with the effective date identified. Updated terms normally apply prospectively and do not retroactively reduce rights attached to an existing order.

Where a change requires consent, we will obtain it as required by applicable law.

For questions about these Terms, an order, or our policies, contact:

Legal Company Name: Mingxuan (Shenzhen) Trading Co., Ltd.
Brand: Qerlyvo™
Business Address: Room 215, Building A, No. 60 Nanchang Road, Nanchang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
Legal Representative: Li Yang
Unified Social Credit Code: 91440300MAEG6MN49L
Phone Number: +86 184 6619 8280
Customer Support Email: service@qerlyvo.com
Customer Support Hours: Monday – Friday (9:00 AM – 6:00 PM)

Thank you for trusting Qerlyvo™.