Payment Options
This page explains how to pay for your Qerlyvo™ purchase, what to check before submitting payment, and where to seek assistance.
Customer Support
service@qerlyvo.com
Support Phone
+86 184 6619 8280
Business Hours
Mon – Fri (9 AM – 6 PM)
The payment methods available for your order are shown at checkout. Availability may depend on your location, device, and the payment provider’s requirements.
Payment Currency
Order payments are processed in United States Dollars (USD). Please review the currency and final amount before confirming your purchase.
If your bank account or card uses another currency, your bank or payment provider may apply a conversion rate and additional fees. These charges are determined by that provider and are separate from the amount charged by Qerlyvo™.
Paying Through PayPal
If PayPal is displayed at checkout, select it and follow the prompts to authorize your payment through PayPal.
PayPal account holders can sign in and choose an eligible funding source. A guest card payment option may also appear, allowing some customers to pay without opening a PayPal account.
Guest checkout is controlled by PayPal and may not be available for every country, card, or transaction. If it does not appear, use another payment method shown at checkout.
Before approving the payment, confirm the order amount and review the details displayed by PayPal. After completing the payment flow, return to the store to check your order confirmation.
Paying by Credit or Debit Card
Where card payment is available, the supported card options will be displayed during checkout.
Enter your card details in the designated payment fields and provide the billing information associated with your card. Your bank may ask you to complete an additional verification step before approving the transaction.
A payment may be declined because of incorrect details, insufficient funds, transaction limits, or a bank security check. Your card issuer can explain authorization decisions and help resolve restrictions on your card.
Checking Your Order Total
Before placing your order, review:
- The products, quantities, and selected options
- Any applied discount
- The shipping charge
- Any taxes or other charges displayed at checkout
- The final payment amount and currency
The shipping policy provides further information about delivery charges and any destination-country import charges that may apply separately.
Payment Confirmation
After a successful checkout, check the email address used for your purchase for an order confirmation. If you do not see it, review your spam or junk folder.
A pending transaction on your bank statement does not always mean an order has been completed. It may represent an authorization awaiting completion or release by your payment provider.
If you are unsure whether your purchase went through, contact service@qerlyvo.com before submitting another payment. Include the checkout email address, approximate transaction time, and amount so we can review the available order records.
Payment Security
Use only the payment options presented through our store’s checkout. Payment providers may use encryption, identity checks, and other security measures to process and assess transactions.
⚠️ Important Security Note:
Do not send your full card number, card security code, account password, or one-time verification code to customer support by email or phone.
If supporting payment information is needed to investigate an enquiry, share only relevant, non-sensitive details, such as a transaction reference or a screenshot with confidential information concealed.
Refunds and Payment Processing
Approved refunds are handled according to our Return & Refund Policy and are returned to the original payment method.
Once a refund has been issued, the time required for it to appear in your account depends on your bank or payment provider. Currency conversion may also affect the amount reflected in an account that uses a currency other than USD.
If you have a question about an approved refund, contact us with your order number. For questions about when a processed refund will appear on your statement, your bank or payment provider may be able to provide further information.
Payment Assistance
For an order-related payment question, an unexpected charge, or difficulty completing checkout, contact:
Email: service@qerlyvo.com
Phone: +86 184 6619 8280
Customer Support Hours: Monday – Friday (9:00 AM – 6:00 PM)
Include your order number if available, the email address used at checkout, and a brief explanation of the issue. For card declines, account access problems, or payment-provider verification requests, contact your bank or payment provider directly.
Thank you for shopping with Qerlyvo™.