At Qerlyvo™, we welcome questions about our aesthetic pet accessories and the orders placed through our store. Whether you are comparing product details, checking delivery progress, or seeking help after receiving an item, please contact us using the information below.

Tell us what you need assistance with, and include any relevant details so our team can understand your enquiry and help with the next steps.

+86 184 6619 8280

You may contact us by phone during our customer support hours. If you are unable to reach us, please send your enquiry by email so we have a written record of the details.

For questions involving order information, photographs, or supporting documents, email is the most practical way to share everything in one place.

service@qerlyvo.com

Please use a clear subject line, such as “Product Question,” “Order Enquiry,” “Delivery Assistance,” or “Return Request.”

For an existing order, include:

• Your order number
• The email address used at checkout
• The name of the relevant item
• A description of your question or concern
• Relevant photographs, where helpful

Mingxuan (Shenzhen) Trading Co., Ltd.
Room 215, Building A, No. 60 Nanchang Road, Nanchang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

Legal Representative: Li Yang
Unified Social Credit Code: 91440300MAEG6MN49L

Monday – Friday: 9:00 AM – 6:00 PM

Enquiries received outside these hours will be reviewed during the next available support period. Response times may vary depending on enquiry volume and the information needed to address your request.

Choosing an accessory involves more than selecting a color. Measurements, intended use, fastening details, and care requirements can all influence whether an item suits your companion.

If you would like clarification before purchasing, send us the product name and your specific question. Where relevant, include your pet’s measurements and the size you are considering. Please refer to the individual product description and sizing information when making your selection.

If you have a question about an order confirmation, shipping update, or tracking status, email us with your order number and a description of what you are seeing.

For a delayed parcel, an unexpected tracking update, or a package marked as delivered that you have not received, include the tracking number if available. Our team can review the available order and shipment information and explain the next steps.

For an address correction or cancellation request, contact us promptly. Whether a change can be made depends on the order’s processing and dispatch status, as explained in our applicable policies.

Please contact us if an item arrives damaged, appears defective, or differs from what you ordered.

Describe the issue and, where possible, attach clear photographs of the item, its packaging, and the shipping label. Keep the item and packaging while your enquiry is being reviewed, as they may help establish what happened.

Return and refund requests are handled according to our Return & Refund Policy. Our team will explain the applicable process and any information needed to assess your request.

We also welcome feedback about product information, the shopping experience, and the accessories you would like to see in our collection.

If you notice an unclear description or have a suggestion that could make choosing an item easier, share it with us at service@qerlyvo.com.

Thank you for visiting Qerlyvo™. We look forward to helping you choose the small details that suit your companion.